Frequently Asked Questions

We offer both same day appointment and walk-in too. you are welcome to contact us today for an appointment or just walk-in to be seen promptly.

New patients are welcome. You can call and book appointment to see a Doctor who will discuss the process of our new patient registration.  It is simple and straight forward process.  However, to make the process goes smoothly you can print and fill the registration form prior to your appointment.

If you are resident in Ontario and have valid OHIP card then most of our services are covered by OHIP.  However, some services are not insured by OHIP such as sick note, driver medical.

​We also accept WSIB.

Yes. If you are visiting from overseas or other provinces then there will be a charge for the service provided but you can claim it back from your insurance.   

Ask our secretary for prices.

Yes. A valid Ontario health card must be presented each and every time you visit PAYWAND Medical Centre.  If you do not have a valid OHIP card, a fee will be charged.

Upon registration, the clinic staff will ask you the nature of your visit. Be clear and specific with the reason for the visit.  OF course! If you wishes not to disclose that you can but just inform our staff that you will discuss with doctor.

Have your medication list readily available.

Let the clinic staff knows if you have seen another physician with the same complaint in the same day.

You can print and fill the registration form if you are looking for new family doctor.

Please call 911 or go straight to Emergency Room at Mackenzie health Hospital.

Yes. Failure to provide a 24 hour notice for cancellation will result in a fee charge.  The Fee will range from $40 to $100. 

No. Our reception staff is not allowed nor trained to provide medical advice or interpret the results.   If you want to discuss your result please book appointment with our doctors.

Please book an appointment with your health care provider to obtain a refill.  We believe in quality health care and recommend a consultation prior to renewal to ensure it is safe and effective.  For certain situations, that prevent you from visiting our office, we offer to renew your medications with the physician approval for a fee of $30.

Generally you should receive a notification within 4 weeks. If you have not received a call, please contact our reception staff for specialist contact details to call directly.  Unfortunately we cannot control the time delay of appointment date with the specialist.  However, we make every effort to ensure that you are seen in timely manner.

Yes! The form can be filled by our doctors but depending on the form it may take up to 5 days or more.  Most forms  are uninsured service so there may be a charge.  Please ask our receptionist!